bcom ICT provides IT support and services on the Gold Coast, and has looked after small and medium businesses since 2011: managed IT, cybersecurity, business WiFi, phone systems and Microsoft 365 — on-site across the Gold Coast and remotely Australia-wide. Business hours are 8:00am to 5:00pm Monday to Friday, Brisbane time. Managed and SLA clients have contracted response targets; every other enquiry receives a best-effort response, usually the same business day. Call 07 3041 8993.
What IT support and services do Gold Coast businesses need?
You don't need all of it. Most clients start with one thing and hand over more once they trust us.
Managed IT Services
Someone looking after your IT every day, for a flat monthly fee. Monitoring, helpdesk, updates and backups. Month-to-month, no lock-in.
Learn moreOn-site IT Support
Something's broken and you need it fixed. On-site visits across the Gold Coast, usually the same day, or remote support with no call-out fee.
Learn moreCybersecurity
Protecting your business from the things that actually happen — email scams, ransomware, staff accounts getting taken over.
Learn moreBusiness WiFi & Networks
WiFi that works in every corner of your building, with your guests kept separate from your business systems.
Learn morePhone Systems
Cloud phone systems and traditional PBX. We install both, and we still support the older systems most providers have walked away from.
Learn moreCloud & Microsoft 365
Email, files and Teams set up properly and kept secure — with your data in Australia.
Learn moreWhat makes good IT support on the Gold Coast?
Every IT company says they're responsive and reliable. Here's what we'll commit to in writing.
We answer the phone
Day, night, weekend or public holiday, a call to bcom ICT gets answered. Out of hours it's our AI operator taking the details, and we come back to you in business hours — usually the same business day.
We fix causes, not symptoms
If the same fault keeps coming back, that's our problem to solve — not a new invoice every time. Chasing root causes is the difference between managed IT and a repair bill.
We're local, and we come to you
Our technicians are on the Gold Coast and attend your site. On-site visits across the Gold Coast, usually the same day, and remote support anywhere in Australia.
No lock-in contracts
Our managed IT is month-to-month. If we're not worth the money, you should be able to leave — and you should get your documentation and passwords on the way out.
Do you need ad-hoc IT support, or managed IT?
Both are legitimate. Which one suits you comes down to how much a day of downtime actually costs your business.
Ad-hoc IT support works when your setup is simple and an occasional problem is an annoyance rather than a crisis. You call, we come or connect remotely, and you pay for the work at our published rates. Nothing ongoing.
Managed IT services make sense once you have a server, staff who can't work without their systems, or client data you'd struggle to prove is protected: a flat monthly fee, someone watching things continuously, and a contracted response time.
Most of our managed clients started as ad-hoc callers. We'll tell you honestly which one you need, including when the answer is that you don't need us monthly yet. Managed IT vs break-fix, compared.
A Gold Coast business, not a call centre
- Supporting businesses since
- 2011
- Google rating
- 5.0 ★ (24 reviews)
- Business hours
- Mon–Fri 8–5
- Callback
- Usually the same business day
Book an on-site technician
Pick a time that suits and we’ll come to you. Booking here is a fixed $252 inc GST for the first hour on site — $67 less than the same visit arranged by phone, which is $290 + GST ($319.00 inc GST). Time past the first hour is $190 + GST in half-hour increments, agreed with you before it starts.
Booking runs on our live calendar, so the times you see are times we actually have. If nothing suits, send us a message or call 07 3041 8993 during business hours.
Which IT problems do Gold Coast businesses call us about most?
Described the way clients describe them, because that is usually all you have when you pick up the phone.
“My computer won’t start”
Usually a failed drive, a corrupted boot record after an interrupted update, or a power supply on the way out. The beeping or the point it stops at usually tells you which.
What we do Get the data off first if the drive is still readable — that is the irreversible part. Then diagnose properly rather than reinstalling and hoping, and tell you honestly whether repair or replacement is the better spend.
“Outlook says the server is unavailable”
Usually a Microsoft 365 authentication problem, a corrupted local profile, or occasionally a genuine service issue. Rarely the thing people first assume.
What we do Check service health first — it takes a minute and saves an hour. Then rebuild the profile or re-establish authentication, and check the mailbox has not been compromised if the timing is suspicious.
“The whole office lost internet”
Usually a modem or router fault, a carrier outage, or a switch that has failed or looped. Which one it is determines whether it is a five-minute fix or a provider escalation.
What we do Isolate whether it is inside the building or outside it before anything else. If it is the carrier, we gather the evidence and escalate for you rather than leaving you on hold.
“Nobody can access the shared drive”
Usually a server that has not come back from a restart, a permissions change nobody logged, or a mapped drive pointing at something that has moved.
What we do Check the server and the share first, then permissions. If it was a change nobody documented, that is the actual problem worth fixing.
“It says my licence has expired”
Usually an auto-renewal that failed on an expired card, a subscription assigned to someone who has left, or a licence count that ran out as staff were added.
What we do Reconcile what is actually assigned against who is actually there. This audit routinely finds subscriptions for departed staff that more than cover the cost of doing it.
“The printer works for everyone except me”
Usually a driver mismatch, a queue stuck on the local machine, or that person connecting to the printer differently from everyone else.
What we do Standardise how the printer is connected across all machines rather than fixing the one. Otherwise it recurs on a different desk in a fortnight.
How does switching your IT support to us work?
Changing IT providers feels risky. It shouldn't be — here's exactly what happens.
1. Have a chat
A short conversation about what's working, what isn't, and what it's costing you. No charge, no obligation.
2. We take a first look
A free walk-through of your systems and a short written summary of what we'd fix first. If it needs a deeper look, the detailed security assessment is a fixed fee, quoted before it starts.
3. We take it on
We document everything, fix the urgent things, and take over the day-to-day. Most businesses are fully onboarded inside 30 days.
We run the same disciplines a large IT department runs — documented, monitored, and measured against real standards. We just run them at a size that suits a business with eight staff, and we explain them in English. If you want the detail behind that, our trust centre sets out how we work, what we're aligned to, and what we commit to.
Who we work with, and where
Every industry has its own version of the same problems. On-site attendance covers the whole Gold Coast, usually the same day, with managed and remote support Australia-wide.
Questions Gold Coast businesses ask us
Do you only work with businesses on the Gold Coast?
We provide on-site technical support, infrastructure deployment, cybersecurity, Microsoft 365 and cloud services, as well as remote IT management for organisations operating across multiple locations.
What size businesses do you work with?
bcom ICT works with growing organisations requiring professional IT infrastructure, cybersecurity, managed services and ICT project delivery. We support businesses with internal IT teams as well as organisations seeking an external technology partner. Our services scale from ongoing IT operations to complex, multi-site infrastructure projects.
Let's have a look at your IT
A short conversation and a free first look at your systems, with a written summary of what to fix first. No charge, and no obligation to go further.