bcom ICT is a Gold Coast IT support company that has looked after small and medium businesses since 2011. bcom ICT provides managed IT, cybersecurity, business WiFi, phone systems and Microsoft 365 support — on-site across the Gold Coast and remotely Australia-wide. Business hours are 8:00am to 5:00pm Monday to Friday, Brisbane time. Managed and SLA clients have contracted response targets; every other enquiry receives a best-effort response, usually the same business day. Call 07 3041 8993.
Six things most businesses call us about
You don't need all of it. Most clients start with one thing and hand over more once they trust us.
Managed IT Services
Someone looking after your IT every day, for a flat monthly fee. Monitoring, helpdesk, updates and backups. Month-to-month, no lock-in.
Learn moreBusiness IT Support
Something's broken and you need it fixed. On-site visits across the Gold Coast, usually the same day, or remote support with no call-out fee.
Learn moreCybersecurity
Protecting your business from the things that actually happen — email scams, ransomware, staff accounts getting taken over.
Learn moreBusiness WiFi & Networks
WiFi that works in every corner of your building, with your guests kept separate from your business systems.
Learn morePhone Systems
Cloud phone systems and traditional PBX. We install both, and we still support the older systems most providers have walked away from.
Learn moreCloud & Microsoft 365
Email, files and Teams set up properly and kept secure — with your data in Australia.
Learn moreWhat actually makes a difference
Every IT company says they're responsive and reliable. Here's what we'll commit to in writing.
We answer the phone
Day, night, weekend or public holiday, a call to bcom ICT gets answered. Out of hours it's our AI operator taking the details, and we come back to you in business hours — usually the same business day.
We fix causes, not symptoms
If the same fault keeps coming back, that's our problem to solve — not a new invoice every time. Chasing root causes is the difference between managed IT and a repair bill.
We're local, and we come to you
Our technicians are on the Gold Coast and attend your site. On-site visits across the Gold Coast, usually the same day, and remote support anywhere in Australia.
No lock-in contracts
Our managed IT is month-to-month. If we're not worth the money, you should be able to leave — and you should get your documentation and passwords on the way out.
A Gold Coast business, not a call centre
- Supporting businesses since
- 2011
- Google rating
- 5.0 ★ (24 reviews)
- Business hours
- Mon–Fri 8–5
- Callback
- Usually the same business day
Book an on-site technician
Pick a time that suits and we’ll come to you. Booking here is a fixed $252 inc GST for the first hour on site — $67 less than the same visit arranged by phone, which is $290 + GST ($319.00 inc GST). Time past the first hour is $190 + GST in half-hour increments, agreed with you before it starts.
Booking runs on our live calendar, so the times you see are times we actually have. If nothing suits, send us a message or call 07 3041 8993 during business hours.
How it works if you switch to us
Changing IT providers feels risky. It shouldn't be — here's exactly what happens.
1. Have a chat
A short conversation about what's working, what isn't, and what it's costing you. No charge, no obligation.
2. We take a first look
A free walk-through of your systems and a short written summary of what we'd fix first. If it needs a deeper look, the detailed security assessment is a fixed fee, quoted before it starts.
3. We take it on
We document everything, fix the urgent things, and take over the day-to-day. Most businesses are fully onboarded inside 30 days.
We run the same disciplines a large IT department runs — documented, monitored, and measured against real standards. We just run them at a size that suits a business with eight staff, and we explain them in English. If you want the detail behind that, our trust centre sets out how we work, what we're aligned to, and what we commit to.
Who we work with, and where
Every industry has its own version of the same problems. On-site attendance covers the whole Gold Coast, usually the same day, with managed and remote support Australia-wide.
Questions Gold Coast businesses ask us
Do you only work with businesses on the Gold Coast?
We provide on-site technical support, infrastructure deployment, cybersecurity, Microsoft 365 and cloud services, as well as remote IT management for organisations operating across multiple locations.
What size businesses do you work with?
bcom ICT works with growing organisations requiring professional IT infrastructure, cybersecurity, managed services and ICT project delivery. We support businesses with internal IT teams as well as organisations seeking an external technology partner. Our services scale from ongoing IT operations to complex, multi-site infrastructure projects.
Let's have a look at your IT
A short conversation and a free first look at your systems, with a written summary of what to fix first. No charge, and no obligation to go further.